Shipping policy

Shipping Policy

At Montelier, we're committed to delivering every order with the care and quality our frames deserve. Each Montelier pair is inspected for finish, lens quality, and craftsmanship before it's handed to our shipping partner — so your frame looks and feels right the moment it arrives.

Delivery Time

Our average delivery time is 8–12 business days.

This includes processing, quality inspection, and international shipping. Business days are Monday through Friday, excluding public holidays. Because your order ships internationally, delivery may occasionally take slightly longer due to customs processing.

Quality Before Shipping

We deliberately choose care over speed. Every order is checked before it leaves our facility, which means delivery can take a little longer than standard domestic shipping — but you receive your Montelier frame with the attention it deserves.

Shipping Partner

We work with trusted carriers to make sure your order is delivered safely and reliably. The specific carrier may vary per order.

Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow your package from the moment it's on its way.

Please note it can take up to 24–48 hours for tracking to become active, as the carrier first needs to register the package in their system.

Customs, Duties & Import Fees

Your order ships internationally. In most cases no additional fees apply, but depending on your state and current regulations, customs duties or import taxes may be charged by the carrier upon delivery. Any such fees are the responsibility of the customer and are not included in the product price or shipping cost.

Delays

While we do our best to deliver every order within 8–12 business days, delays can occasionally occur in exceptional circumstances — such as peak periods, holidays, carrier delays, or customs processing. If a delay occurs, we'll do our best to keep you informed.

Not Home at Delivery

Not home when your package arrives? Depending on the carrier, the package may be left in a safe location, with a neighbor, or taken to a local pickup point. You'll be notified by email, through the tracking page, or via a message from the carrier.

Incorrect or Incomplete Address

Please double-check your shipping details before placing your order. Montelier is not responsible for delays or failed deliveries caused by an incorrect or incomplete address.

If you notice a mistake in your address right after placing your order, contact us as soon as possible. We'll try to update your details before the order is processed.