We have a 60-day return policy,

 which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at monteliereyewear@gmail.com. Please note that returns will need to be sent to the following address

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at monteliereyewear@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at monteliereyewear@gmail.com.

Return Policy

At Montelier, your satisfaction matters to us. Not completely happy with your order? You have 60 days to return unworn eyewear for a refund.

1. 60-Day Returns

As an extra service, Montelier offers a 60-day return window on unworn eyewear. Within 60 days of receiving your order, you may return your purchase — provided the frames are unworn and meet the return conditions below. Once your return is approved, you have an additional 14 days to ship the item back to us.

To qualify for a full refund, the product must be completely unworn and undamaged. Frames that show signs of wear, use, or damage may not be eligible for a full refund.

2. Return Conditions

To be eligible for a return, the following conditions apply:

• The item is undamaged and unworn — only tried on or inspected — with all tags attached and in its original packaging.
• The return request is submitted within 60 days of receiving your order.
• The item is shipped back within 14 days of your return request being approved.
• Proof of purchase (order number or receipt) is provided.

3. Return Process

Want to return an item? Follow these steps:

1. Submit your return request by email: info@montelier.nl
2. After your request, we'll send you instructions for shipping your order back.
3. Pack the item securely, preferably in its original packaging.
4. Ship the package to the return address provided. You'll receive this after your return request.

The cost of return shipping is $7.95 and is the responsibility of the customer.

We recommend shipping your return with tracking. Montelier is not responsible for return shipments that are lost or fail to reach us.

Please note: returns without a prior request will not be accepted.

4. Damaged or Incorrect Product Received

Please inspect your order upon arrival. Is the item damaged, or did you receive the wrong product? Contact us as soon as possible at info@montelier.nl so we can make it right.

When the error is on Montelier's side — such as a wrong or damaged item — we'll work with you to find a suitable solution at no cost to you.

5. Exceptions

The following items cannot be returned:

• Personalized or custom-made products
• Sealed items of a hygienic nature once the seal is broken
• Mystery boxes
• Gift cards

If you're unsure whether a specific product qualifies, feel free to contact us at info@montelier.nl.

6. Exchanges

Want to exchange an item? The fastest way is to return the original item and place a new order for the item you want once your return is approved.

The return shipping cost for sending back the original item is $7.95 and is the responsibility of the customer.

7. Refunds

Once we've received and inspected your return, we'll let you know whether it has been approved.

After approval, we'll refund the purchase amount within 1–3 business days to your original payment method.

The return shipping cost ($7.95) is not refunded by Montelier and remains the responsibility of the customer.

Please note: it may take a few days for the refund to appear on your statement. If you haven't received it after 8 business days, please contact us at info@montelier.nl.

Have questions about your return or refund? Reach out to us at info@montelier.nl — we're happy to help.