Refund policy

60-day returns

Not quite right? You have 60 days from delivery to request a return of unworn, undamaged sunglasses. You may try your frames on at home. Please keep the labels, original packaging and proof of purchase.

How to request a return

Email info@montelier.nl with your order number. We will provide the return address and instructions. Please contact us before sending your order back.

Australian returns and exchanges

Contact us to arrange a return or exchange. We will confirm the return instructions and any applicable postage costs before you send the item. Send your return within 14 days of approval. Once received and approved, we refund your purchase to the original payment method within 1–3 business days; your bank may take longer.

Netherlands returns

For orders delivered in the Netherlands, change-of-mind return postage costs €6.95. Request your return within 60 days of delivery and send the item back within 60 days after notifying us. The same return postage fee applies when returning an item to exchange it. Once your return is received and approved, we refund the purchase price to your original payment method within 1–3 business days; your bank may take longer to process it.

The extended 60-day policy does not limit your statutory 14-day right of withdrawal. During that period, you may inspect and try the product as you would in a shop. Any deduction for diminished value only applies where handling goes beyond what is necessary to assess the product.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, contact us with your order number and clear photos so we can help. Change-of-mind return conditions do not limit your rights for faulty goods. Nothing in this policy excludes your rights under applicable consumer law, including the Australian Consumer Law.

Lifetime lens warranty

Our lifetime lens warranty covers manufacturing defects in the lenses. Scratches, normal wear and tear, accidental damage, misuse and loss are not covered. Email your order number and clear photos to request an assessment. If a manufacturing defect is confirmed, we will provide a replacement lens or pair at no charge. This warranty is additional to your statutory consumer rights.